Bagoba Aggulina Online Marketplace Refund Policy
1. Introduction
At Bagoba Aggulina, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your purchase, we offer a comprehensive refund policy to address your concerns.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be returned within 7 days of the purchase date.
- The item must be unused, in its original packaging, and in the same condition as when it was received.
- Proof of purchase (receipt or order number) must be provided.
3. Non-Refundable Items
The following items are not eligible for a refund:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., toiletries, cosmetics)
- Gift cards
- Downloadable software and digital products
- Items marked as “Final Sale” or “Non-Returnable”
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at bagobaaggulina@gmail.com or call us at (+256) 200908873 to request a return authorization.
- Prepare the Package: Repack the item securely in its original packaging and include the proof of purchase.
- Ship the Item: Send the package to the following address:
Bagoba Aggulina Returns Department.
Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item received.
5. Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at bagobaaggulina@gmail.com
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at bagobaaggulina@gmail.com and send your item to the address provided.
8. Contact Information
For any questions related to refunds and returns, please contact our customer support team at:
- Email: bagobaaggulina@gmail.com
- Phone: (+256) 200908873
By shopping at Bagoba Aggulina, you agree to this refund policy.